Cisco Cisco Unified Contact Center Enterprise 9.0(2) Troubleshooting Guide

Cisco CAD Troubleshooting Guide

July 2011

Configuring Logging for OpenLDAP

By default, the logging level for OpenLDAP is off. If you need logging for OpenLDAP,
you must set the logging level in the tslapd.conf file to the desired level, and then
restart the LDAP Monitor service. The directive in tslapd.conf for logging level is the
following:

loglevel <log level number>

The loglevel statement can take a single value or a space-separated list of values.

When the LDAP Monitor service is restarted, the content of tslapd.conf is copied to
slapd.conf. The log level value is read from slapd.conf and passed to the slapd
process as a startup parameter. Valid values are the integers listed in

Table 11

NOTE: If the loglevel string is not in tslapd.conf and slapd.conf, or if
the loglevel is out of the allowed range of integers, the loglevel is set
automatically to 256.

NOTE: Entering an unsupported value as loglevel might cause
slapd.exe to stop running. Take care when modifying the tslapd.conf
and slapd.conf files.

Choose the desired loglevel setting from

Table 11

Supervisor Desktop

supervisor.cfg

Supervisor Record Viewer

supervisorlogviewer.cfg

Supervisor Workflow Administrator

SWFAdmin.cfg

Sync service

DirAccessSynSvr.cfg

VoIP Monitor service

FCVoIPMonSvr.cfg

Table 10.

CAD configuration files (cont’d)

Application/Service

Configuration File

Table 11.

OpenLDAP logging levels

Number

Logging description

–1

Enable all logging

Logging inhibited. No logging occurs including critical errors. Not
recommended.

Trace function calls