Cisco Cisco Intelligent Automation for Cloud 4.3.2 Troubleshooting Guide
all, resulting in a licensing mode equivalent to Starter Edition, even if a valid license for the full product
exists.
exists.
To confirm invalid license data, log into CP with administrative rights and navigate to the System
Setup−>System Service License service item table using the Service Item Manager module. In IAC 3.1.1, the
table should contain 9 records. If more than 9 records exist, some of them are duplicates, indicating PO's
inability to read the table. If less than 9 records exist, it indicates that PO can not write to the table.
Setup−>System Service License service item table using the Service Item Manager module. In IAC 3.1.1, the
table should contain 9 records. If more than 9 records exist, some of them are duplicates, indicating PO's
inability to read the table. If less than 9 records exist, it indicates that PO can not write to the table.
Solution
The solution to licensing errors is to make sure that PO has the correct user configuration as it interacts with
CP. Once the user configuration is correct, existing duplicate records must be removed.
CP. Once the user configuration is correct, existing duplicate records must be removed.
Clearing this error requires correction of credentials used by PO to read from and write to CP. After
credentials are corrected, existing license values must be reset in order to clear invalid subscription data and
remove duplicates. The steps below will aid in the correction and reset process.
credentials are corrected, existing license values must be reset in order to clear invalid subscription data and
remove duplicates. The steps below will aid in the correction and reset process.
Step 1: Make sure that IAC 3.1.1 hotfix 1 is applied. This hotfix detects misconfiguration and
prevents invalid records from being written.
prevents invalid records from being written.
1.
Step 2: In PO, check/correct the configuration of the Service Target extended target property,
Cloud.Configuration.CloudPortal.API.User. The value of this property should be the login ID of the
nsapi service account, not "admin".
Cloud.Configuration.CloudPortal.API.User. The value of this property should be the login ID of the
nsapi service account, not "admin".
2.
Step 3: In PO, check/correct the Runtime User information on the following two targets:− Cisco
Cloud Portal Integration API− Cisco Service Portal Server. Make sure that the runtime user is the
nsapi service account, not "admin".
Cloud Portal Integration API− Cisco Service Portal Server. Make sure that the runtime user is the
nsapi service account, not "admin".
3.
Step 4: After user information has been updated, move to CP, and delete all the records in the System
Service License table. Be absolutely sure that the System Service License table is selected, and not its
parent, System Setup. Be aware that the Service Item manager will only display 10 records per page.
Deleting all of the invalid records may require more than one highlight and delete operation.
Service License table. Be absolutely sure that the System Service License table is selected, and not its
parent, System Setup. Be aware that the Service Item manager will only display 10 records per page.
Deleting all of the invalid records may require more than one highlight and delete operation.
4.
Note: As long as only the contents of the license table are removed, no harm can come of deleting the
license data from Cloud Portal. It will all be refreshed next time licensing runs (manually or on its
hourly schedule). There is no need to manually remove the duplicate records. It is much safer to
remove all the records and let them be rebuilt.
license data from Cloud Portal. It will all be refreshed next time licensing runs (manually or on its
hourly schedule). There is no need to manually remove the duplicate records. It is much safer to
remove all the records and let them be rebuilt.
5.
Step 5: In the CP System Setup portlet, navigate to Step 2, and choose Initialize Licensing, and submit
the licensing request. This can also be reached via the About screen. After licensing completes,
examine the About screen to make sure that values are correct for the license that was purchased. This
can also be reviewed directly in the license table (see Step 4).
the licensing request. This can also be reached via the About screen. After licensing completes,
examine the About screen to make sure that values are correct for the license that was purchased. This
can also be reviewed directly in the license table (see Step 4).
6.
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© 2014 − 2015 Cisco Systems, Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of
Cisco Systems, Inc.
Updated: Mar 13, 2013
Document ID: 116028