Cisco Cisco Intelligent Automation for Cloud 4.3.1 User Guide

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Managing Services

Viewing Service Requisitions

Cisco Service Portal Designer Guide

.

Choose My Cloud > My Orders.

The Order Status portal displays your order information, such as Requisition ID, Tenant Name, Order Date, and so on.

Choose the orders that you want to view. 

You can choose to view all of your orders or choose based on the status of the service requests. You can filter 

to view the orders based on progress or by Requisition ID.

Click the triangle (

▶

) to view the details of the service and the percentage of completion.

Use the gear icon 

⚙

 to hide columns as needed.

Close the window when you are done viewing the details.

Managing Server Leases

A server lease is a time period after which an active server is automatically decommissioned. Leases are optional and 
can be set when you order a server. Server leases are optional. At the end of the lease term, the server is 
decommissioned automatically. There are two successive expiration dates:



Lease Expiration—The server is powered down—but not deleted. Any stored data is preserved but cannot be 
accessed by users unless the lease is extended. 



Storage Lease Expiration—The server is permanently deleted and any stored data is lost.

Notifying a User of Approaching Lease Expiration

Cisco IAC provides two customizable email notification templates for notifying a user of an approaching expiration date:



Lease Expiration - First Warning



Lease Expiration - Second Warning 

Only CPTAs can extend a lease after expiration. CPTAs can extend the lease within the window where the lease 

has expired but before VM is decommissioned. 

You can choose when each email notification is automatically sent. To view and modify the Lease Expiration - First 
Warning template for a user’s organization, see 

Timing for emails is generally controlled by the service plan (or in some cases PO). It is not controlled where the 

manage email template link leads to.