Cisco Cisco Intelligent Automation for Cloud 4.3.1 User Guide
82
Managing Templates
Managing Email Templates
6.
Select the Tenants for which this role will be accessible. You will see these options:
—
Assign role for all Tenants
—
Assign role to Specific Tenant. If chosen, select a tenant from the box below the Specific Tenants Option.
7.
Click Submit.
Managing Email Templates
Use the instructions in this section to manage your email templates.
Configuring Email Notification Templates
Cisco IAC includes a set of default (delivered as part of Prime Service Catalog) email notification templates that you
customize for an organization. The cloud system sends the email notifications in response to events such as orders and
system errors. Before users can start ordering cloud services, you must configure the email notification templates with
the relevant sender and recipient addresses.
customize for an organization. The cloud system sends the email notifications in response to events such as orders and
system errors. Before users can start ordering cloud services, you must configure the email notification templates with
the relevant sender and recipient addresses.
1.
Choose Setup > System Settings.
2.
On the Setup portal, click the System Settings tab.
3.
Click Modify Email Templates.
4.
On the Request Center tab in the Email Templates panel, update the following templates (the others are programmed
using a service):
using a service):
a.
Ad-Hoc Task Started
b.
Default Late Activity
c.
My Services Departmental Reviews
d.
My Services Financial and Departmental Authorizations
e.
My Services Service Group Authorizations
f.
My Services Service Group Reviews
g.
Process Escalation
h.
Service Link Error on External Task
Note:
Use the page controls at the bottom of the Request Center tab to find each template you want to configure. In
addition to the default templates listed above, you may modify any of the templates listed on either the Request Center
or the Demand Center tabs.
or the Demand Center tabs.
5.
In the General pane, modify any or all of the following attributes:
a.
Enter the name of the template.
b.
Enter the subject of the notification.
c.
Enter a valid address to use as the sender.
d.
Enter one or more valid recipient email addresses. For multiple recipients, separate email addresses using
semicolons.
semicolons.
Note:
You can use “namespace” variables in this field.