Cisco Cisco Intelligent Automation for Cloud 4.3.1 User Guide
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Error Remediation
Remediating Errors
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Cancel - Stops the service delivery in its current state. Any changes in the portal will not be changed or cleared
when you cancel a service. For example, service “Take Snapshot” fails. You can choose to cancel the service.
If your attempt to remediate the issue fails to complete the service, you must terminate the service to release
the resources that may be tied up by the stalled process
when you cancel a service. For example, service “Take Snapshot” fails. You can choose to cancel the service.
If your attempt to remediate the issue fails to complete the service, you must terminate the service to release
the resources that may be tied up by the stalled process
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Restart - Available for every service. This action will undo any changes to the service and attempts to start over
from the beginning of the order.
from the beginning of the order.
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Retry - Available for every service. This option attempts to resume service at the step that just failed.For
example a service “Commission VM from Template” fails because vCenter server was down. You could then
retry to reach the server again.
example a service “Commission VM from Template” fails because vCenter server was down. You could then
retry to reach the server again.
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Ignore - Attempts to ignore the step that just failed and continues with the next step in the process. For example
a service “Server Provisioning” fails at customize VM activity and the server is partially provisioned at this step.
You could choose to correct the error manually and ignore this step.
a service “Server Provisioning” fails at customize VM activity and the server is partially provisioned at this step.
You could choose to correct the error manually and ignore this step.
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Rollback - Available for every appropriate service. This option reverses all infrastructure and service item
changes. For example, a service “Commission VM Template” service fails because the datastore is full or you
want to change the form data. You could rollback to reverse any or all the changes that you made to the service
and then cancel the order. Thus, the service could be at its starting point after a Rollback while you continue to
create a new order.
changes. For example, a service “Commission VM Template” service fails because the datastore is full or you
want to change the form data. You could rollback to reverse any or all the changes that you made to the service
and then cancel the order. Thus, the service could be at its starting point after a Rollback while you continue to
create a new order.
4.
Perform the necessary steps to remediate the issue.
5.
After remediating the issue, click Submit Order.This action changes the status of the task to In Progress, and initiates
continuation of the fulfillment process.
continuation of the fulfillment process.
If the delivery process is successful, proceed to the next section,
delivery process is not successful, the requisition will appear in the Cloud Service Cancellation queue. Skip to
Checking the Status of an Order
If the delivery process is successful, then the ordered service will be fulfilled and the requisition status changed to
Complete, and no further action is needed. To check the status:
Complete, and no further action is needed. To check the status:
1.
Return to the Service Manager Home page and click Cloud Service Delivery Management under All Queues in the
left-hand panel.
left-hand panel.
2.
Locate the requisition in the queue, then click the requisition number to open the Task Data page.
Note:
The status is listed in the Service Information panel.
Canceling the Order if Remediation Attempt is Unsuccessful
To free up the reserved resources, attempt to remediate the issue before canceling the order, as instructed in
, even if you know or suspect the attempt will fail. Cancel the order only if your
remediation attempt is unsuccessful. If your attempt to remediate the issue fails to complete the service, you must
terminate the service to release the resources that may be tied up by the stalled process.
terminate the service to release the resources that may be tied up by the stalled process.
1.
On the Service Manager Home page, click Cloud Service Cancellation under All Queues in the left-hand panel.
2.
Locate the requisition in the queue, then click the requisition number to open the Task Data page.
3.
Click Cancel. This action terminates the order and change service status to cancelled.