Cisco Cisco Intelligent Automation for Cloud 4.2 User Guide
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Error Remediation
Remediating Errors
—
Performing a roll-back and clean-up of the service to free up and reset associated resources, cancel the
requisition, and re-order the service from Prime Service Catalog
requisition, and re-order the service from Prime Service Catalog
—
Taking manual actions outside the system
—
Restarting the process from Prime Service Catalog
—
Canceling certain actions in-flight if necessary
Referral to a knowledge base article that provides tips and best practices that you can use to determine the actions
to take to recover the process
to take to recover the process
After the correction, Process Orchestrator automatically makes a second attempt to run the service. If the second attempt
fails, you must cancel the order, then notify the requester to resubmit the order.
fails, you must cancel the order, then notify the requester to resubmit the order.
Assigning the Remediation Task for Repair
When a service requires remediation, it is automatically added to the Cloud Service Remediation queue in Service
Manager. You receive the notification of failure, then assign yourself or another Cloud Provider Technical Administrator
to address the issue. View the Cloud Service Remediation queue and assign a task using the following steps:
Manager. You receive the notification of failure, then assign yourself or another Cloud Provider Technical Administrator
to address the issue. View the Cloud Service Remediation queue and assign a task using the following steps:
1.
Choose Service Manager from the module drop-down list.
2.
In the left navigation panel on the Service Manager Home page, expand All Queues in the tree on the left-hand side,
then click the name (not the radio button next to) Cloud Service Remediation. Unassigned tasks appear in a list.
then click the name (not the radio button next to) Cloud Service Remediation. Unassigned tasks appear in a list.
3.
In the Cloud Service Remediation queue list, click the requisition number. Display-only summaries of the task and
requisition appear below the Cloud Service Remediation queue.
requisition appear below the Cloud Service Remediation queue.
4.
Assign the task:
—
To assign the task to yourself, choose Check Out from the More Actions drop-down list. The task is moved to
the My Work view in the left navigation panel.
the My Work view in the left navigation panel.
—
To assign the task to someone else, expand Service Teams in the tree on the left-hand side, then the team to
which the user belongs, click the radio button by the user’s name, then click Assign. The task is moved to the
chosen person’s My Work view; the person is notified of the assignment.
which the user belongs, click the radio button by the user’s name, then click Assign. The task is moved to the
chosen person’s My Work view; the person is notified of the assignment.
Note:
After the task is assigned, the assignee must first check out the task from the Cloud Service Remediation
queue before fixing the failure.
Remediating a Service
) from the Cloud Service
Remediation queue, remediate the issue and initiate continuation of the fulfillment process.
Note:
To free up the reserved resources, attempt to remediate the issue, even if you know or suspect the attempt will
fail. You should not cancel the order unless your attempt to remediate the issue is unsuccessful.
1.
Choose Operations > Error Remediation.
The table displays information such as requisition ID, the name of the service with errors, severity of the error, date when
the service was ordered, and last action taken on the service.
the service was ordered, and last action taken on the service.
2.
Choose the service that is assigned to you and needs action.
3.
Choose one of the following options from the Remediate Error panel to remediate the service. (Click the gear icon
⚙
to access.)