Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Deploying IPCC Gateway with IPCC Enterprise

This section provides instructions for deploying the IPCC Gateway feature with IPCC Enterprise.

This section contains the following topics:

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What You Need Before You Install

You need the following software so that the IPCC Enterprise Gateway feature can function:

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Cisco CallManager

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Cisco Customer Response Solutions (for IP IVR)

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Cisco Intelligent Contact Management Software

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Cisco Agent and Supervisor Desktops or Cisco CTI OS Desktop

Note: For the Cisco Agent and Supervisor Desktops, be sure to use the release that is compatible
with ICM software; do not use the release that is compatible with IPCC Express.

You will need to install the ICM software twice, once as part of the IPCC Enterprise child
system, and once as the ICM Enterprise parent.

The following table provides a list of configuration information to collect before you begin:

Required Configuration Information

Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)