Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

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WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)

Chapter 11 Troubleshooting Tips

Third-Party Software

Browser Setting for Trusted Sites

Enhanced security settings in newer versions of Internet Explorer prevent some WebView features from
working correctly. For example, you might experience blank pages and issues with the Job Scheduler
and with graphical reports.

To resolve this, add the WebView Server to the Trusted Sites list on the browser as follows:

Step 1

Select Tools > Internet Options > Security from the browser menu.

Step 2

Click Trusted Sites. Then click Sites...

Step 3

In the Trusted Sites dialog box, enter these URLs for WebView:

http://<webview_server>
https://<webview_server>

Step 4

Click Add.

Step 5

Click OK to apply the setting and close the Trusted Sites dialog box.

Step 6

Click Custom Level on the Security tab and verify that the following are enabled:

•

Download signed ActiveX controls

•

Run ActiveX controls and plug-ins

•

Script ActiveX controls marked safe for scripting

Step 7

If these settings are enabled, click Cancel.

If they are not enabled, enable them, click OK, and confirm your change.

Step 8

Click OK to exit the tool.

Checking New Atlanta ServletExec

Follow this procedure to test whether New Atlanta ServletExec is running:

Step 1

Navigate to

http://localhost/servletexec/admin

from a browser on the WebView server.

Step 2

At the ServletExec Administration login page, enter the username of

admin

and no password.

If you can log in, ServletExec is running.

If ServletExec is not running, you will not see a login page:

•

If no page is served up, make sure that IIS Admin is running, and the World Wide Web Publishing
service is started.

•

Check that the default website is running in the Internet Information Services Console.

•

Verify that ServletExec is installed. Use Control Panel > Add/Remove Programs to do this.