Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

If you see a blank screen or an error, check the 

ServletExec.log

 and 

ServletExecNative.log

 

files for further error messages.

Consider uninstalling and re-installing the third-party tools. See 

Refer to the New Atlanta documentation, which is installed on your server, for information on a 
utility named 

DBMon

 that can be used to troubleshoot of ServletExec. 

Navigate to, and open, this file: 

c:\<icmroot>\web\webview\reporting\servlet\properties

 

\adminui.properties

Edit the key 

WEBVIEW_DEBUG 

as follows:

Set to 

true

 for Debug On.

Set to 

false

 for Debug Off.

Restart the IISAdmin and W3SVC services for the changes to take effect.

Navigate to this file 

c:\<icmroot>\web\webview\utils\DebugOn.reg.

Right-click on the file and choose Edit.

Modify 

"Debug"=dword:0000000x. 

Settings are as follows:

x=1

 is basic debugging. 

x=2

 is more detailed debugging. This is typically the highest level you will need.

x=3

 is the most detailed debugging. This setting makes logs grow very quickly. Use it only when 

troubleshooting header locking in reports. 

Save 

DebugOn.reg

 and close the file.

Double-click 

DebugOn.reg

 and click Yes when asked to add the information to the registry.

Restart the Jaguar service for changes to take effect.

Double-click 

DebugOff.reg

 and click Yes when asked to add the information to the registry.

Restart the Jaguar service for changes to take effect.