Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

When installing the third-party software, you might see this error message: 

The Windows Scripting Host must be installed. Download and run the installer from 

Microsoft: <<url>>. Setup will now abort.

The windows scripting host is the engine that runs Visual Basic scripts (VBScripts) on a Windows 
computer. It is necessary for the execution of the WebView Third-Party software installer, which uses 
VBScripts for certain critical tasks.

Navigate to the URL defined in the error message and download the installer appropriate for your 
operating system. 

Navigate to the folder where you downloaded the file, open the file to initiate the installation, and accept 
all defaults.

When the installation completes, restart your computer and run the WebView Third-Party Installer.

After Jaguar is restarted by the Windows Services Control Panel, it might intermittently fail to release 
the port. 

If Jaguar appears to be running after a restart, but WebView users cannot log in or run reports, follow 
this procedure to shut down and Jaguar:

Open a command prompt.

Browse to the 

Program Files/Sybase/EAServer/bin

 folder.

Enter this command: 

jagtool shutdown

.

Use the Windows Services Control Panel to start the service back up.

From the Start menu, select Programs > Administrative Tools > Services.

In the Services dialog box, make sure that Jaguar is listed (installed) and started:

If it is not started, right click on Jaguar and select the Start option from the pop-up selection box.

If it is not installed, run the following from the command line 
window:

%JAGUAR%\bin\serverstart.bat -install

. Then, start the service as indicated in the 

first bullet.