Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

This is a high-level overview for the sequence of installing WebView and its components. 

Review the deployment options and decide if you will install WebView to co-reside with the distributor 
Admin Workstation, or if you will install ‘standalone’ WebView server(s). See 

 for an explanation of the deployment options.

Make sure that Microsoft Internet Information Services (IIS) is installed at the machine where you will 
deploy WebView.

Run ICM Setup for the distributor AW that will host the databases that WebView uses. Setup is 
documented in the ICM Installation Guide for Cisco ICM Enterprise Edition. 

At the Real-time Distributor Properties dialog box for the distributor AW setup:

Do not check ‘Second distributor for site’.

Check WebView Database

Do not check Historical Data Server.

For a fresh installation, you must first install the primary distributor AW without checking the 
Historical Data Server box. Then create the HDS with the ICMDBA utility, and run Setup locally to 
enable the HDS for the AW. 

If you check the HIstorical Data Server box when you initially set up the distributor AW, and no 
HDS database has yet been installed, inappropriate values can be set that will not be reset by simply 
creating the database later. 

After you complete ICM Setup, use the ICMDBA tool to create the HDS. Refer to the ICM 
Administration Guide for Cisco ICM Enterprise Edition for the procedure to do this.

Re-run ICM Setup for the real-time Administrator Workstation you created in Step 2. This time, check 
the Historical Data Server.

Install the third-party software on the WebView server. See 

Re-run ICM Setup on the WebView server and install WebView. See 

 of this guide.

Optionally, install Sybase InfoMaker on a separate machine (NOT on the same machine where you 
installed WebView).