Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
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WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 1 Understanding WebView
Multi-language Installations
Hosted Deployment
Hosted environments allow service providers and large businesses to route calls to child instances that
are dedicated to specific customers or business entities.
are dedicated to specific customers or business entities.
Each instance has dedicated real-time AW and HDS databases that contain reporting data for that
instance. All instances share a single WebView server and a single WebView database.
instance. All instances share a single WebView server and a single WebView database.
As with all deployments, reporting users log in with a web browser on their local PC to connect to their
WebView server instance.
WebView server instance.
WebView determines which database to connect to based on the URL in the browser
(
(
https://<webviewservername>/<instancename>
). Users of one instance cannot log into another
instance.
shows the distributor AW/WebView server in a hosted environment with four reporting
instances. This illustration shows WebView installed on the distributor Admin Workstation.
Refer to the Hardware and System Software Specification for Cisco ICM/IPCC Enterprise & Hosted
Editions, Releases 7.0(0) and 7.1(x) for guidelines on how best to set a hosted deployment for your
customer population.
Editions, Releases 7.0(0) and 7.1(x) for guidelines on how best to set a hosted deployment for your
customer population.
Figure 1-5
Hosted Reporting Deployment
Multi-language Installations
With release 7.0(0), it is possible to install WebView on a server other than the distributor AW and, in
that deployment, to select a language at WebView setup. In addition, it is possible to have WebView
clients installed on machines with various Microsoft Windows language settings and browser language
settings.
that deployment, to select a language at WebView setup. In addition, it is possible to have WebView
clients installed on machines with various Microsoft Windows language settings and browser language
settings.
This section contains information to clarify certain language-related issues. Also see
and
in this guide for information about
language settings.