Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Make sure that you have sufficient space on the drive where you intend to install the third-party software. 
The installer software uses approximately 10 MB of RAM and 1 MB

 

of space on the hard drive while 

running.

If the drive runs out of space in the middle of the installation, you must end the installation process and 
start over on a drive that has more space.

Sun JDK requires 60 MB. By default, it is installed to 

c:\j2sdk1.4.2_04

. 

New Atlanta Servlet Exec ISAPI requires 15 MB. By default, it is installed to 

C:\Program 

Files\New Atlanta\ServletExec\ISAPI

.

Sybase EAServer requires 450 MB. By default, it is installed to 

C:\Program 

Files\Sybase\EAServer

.

Regardless of the drive where you install EAServer, the EAServer installation requires that the 

TEMP

 

environment variable be set, and that the drive that contains that directory has at least 300 MB of 
free space. Additionally, the installation requires 500 MB of working space on the C:\ drive. After 
the installation, this space is no longer required. 

There is no upgrade path from some  older Jaguar versions. If the machine where you intend to install 
the third-party tools has this software, you must manually remove it before you run the setup for 
third-party tools.

Check to see if Jaguar 3.5 of Jaguar 3.6.1 software is installed on the machine where you intend to run 
the Cisco WebView Third-Party Software installation. 

If it is, see 

 for directions to manually remove 

the software. 

The third-party software cannot be installed on the same machine as another application that depends on 
a specific configuration of New Atlanta ServletExec.

Although the third-party installation installs New Atlanta Servlet Exec with no configuration, the ICM 
Setup for WebView modifies the New Atlanta configuration to work with WebView. 

If another application that depends on New Atlanta Servlet Exec is already installed on the machine, you 
cannot reliably share that machine with WebView. In particular, ICM WebView cannot be co-located 
with Cisco E-Mail Manager or Cisco Web Collaboration options, which require specific New Atlanta 
ServletExec configurations.

Check to see if you have Cisco Security Agent running on your machine. 

If you are using Cisco Security Agent, suspend the CSA service before running the third-party software 
Setup.