Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

The third-party software installation procedure can take from 30 to 50 minutes depending on the speed 
of the machine and the resources available on it. 

The following is a summary of the installation procedure. See the 

README.txt 

file on the ICM 

Third-Party Tools CD for any further information.

Insert the ICM Third-Party Tools CD and run the top-level 

Setup.exe

 program. 

Click Next at the Welcome screen and follow the instructions presented on the screens that follow it.

The Setup program displays a dialog box listing the third-party software that is required by WebView. 

Any software that is not already installed on your system is automatically checked (selected for 
installation) and is grayed out in this dialog box. 

Any software that is already installed on your system and has the same version as the version on the 
CD is not checked (selected for installation). 

The Setup program does not reinstall software that is already installed on your system if its version 
number has not changed. 

Review the automatically selected software options. 

If you want to re-install any unselected options, you must cancel out and manually uninstall them 
before you continue with the Third-Party installation. Do not install software ‘over itself’.

Click Next.

At the prompt to choose the destination location for the files, select or enter the directory location. The 
default locations for a new installation are:

For Sun JDK:

 

C:\j2sdk1.4.2_04

For New Atlanta Servlet Exec:

 

C:\Program Files\New Atlanta\ServletExec\ISAPI

For Sybase EAServer:

 

C:\Program Files\Sybase\EAServer

Cisco Security Agent requires that you use the default directory when installing any software on 
a server. You can change the default disk drive if an option is available (for example, from C:\ 
to D:\), but you must use the default. If you do not, CSA will not allow the software to execute.

Click Next to begin the installation.

Status messages appear during the installation.

At one point, warnings might appear in a console command-line window indicating defaults that the 
installation is choosing for unspecified parameters.: 

These messages are produced by the EAServer installation and are expected.

When the installation is complete, you are prompted to reboot your computer now or at a later time.

Make your selection and click Finish. 

Restart the server.