Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

There are two methods for uninstalling the third-party software:

You can uninstall it "manually" using the procedure documented below. 

You can run the WVThirdPartyUnInstaller.vbs tool. See 

Please note that whichever method you choose, you will uninstall the tools provided on the WebView 
third-party tools CD only. These tools are listed in 

.

Note that the WebView Third-Party Uninstaller process does not uninstall:

The Cisco SNMP Service, because SNMP Service is not a WebView third-party tool.

The Jaguar Watchdog service, because that WebView tool is installed by ICM Setup and is not a 
third-party tool.

This section explains how to manually uninstall and remove the third-party applications. 

You can uninstall most of the third-party applications using Windows Add/Remove Programs. You need 
to remove Jaguar manually.

If you do not have a System deployment of IPCC Enterprise, skip this step and start with Step 2.

If you administer a System deployment of IPCC Enterprise, create a temporary directory and copy the 
following files to it:

These directory trees:

C:\Program Files\Sybase\EAServer\html\classes\webview
C:\Program Files\Sybase\EAServer\html\classes\com\cisco
C:\Program Files\Sybase\EAServer\Respository\Component\WebView
C:\Program Files\New Atlanta\ServletExec ISAPI\ServletExec Data
C:\Program Files\New Atlanta\ServletExec ISAPI\Servlets
C:\Program Files\New Atlanta\ServletExec ISAPI\webapps

These files:

c:\Program Files\Sybase\EAServer\Respository\Server\Jaguar.props
c:\Program Files\Sybase\EAServer\Respository\Package\webview.props

Stop services as follows:

Click Start > Programs > Administrative Tools > Services. 

Right-click each of the following services and select Stop:

Jaguar

Jaguar Watchdog

IIS Admin Services

Remove these third-party tools by uninstalling them as follows:

Click Start > Settings > Control Panel > Add/Remove Programs.

Select and each of these programs and click Remove: