Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Reinstall the third-party software as follows:

For System IPCC, the Third- Party software is installed automatically when you reinstall SIPCC 
from System IPCC Enterprise DVD.

Follow the instructions in the System IPCC Enterprise Installation and Configuration Guide. This 
option is recommended if and only if you need to uninstall and reinstall SIPCC. 

For IPCC/ICM, run the ICM Third-Party Tool CD, following the instructions earlier in this chapter 
(

The manual process for uninstalling the third-party tools is a complex procedure with high risks of 
failure.

Cisco now offers a tool that automates the uninstall/reinstall of WebView Third-Party software. The 
utility, named WVThirdPartyInstaller, is distributed with ICM, IPCC and SIPCC for versions 7.0(0) 
SR 3, 7.0(0) SR4, 7.1(x), 7.2(1), and any newer major, minor or maintenance release. 

Using the utility reduces the risk of manual errors and eases the process of uninstalling WebView 
Third-Party software.

The location and filename of the tool is as follows: 

icm\bin\WVThirdPartyUnInstaller.vbs

This tool runs on Windows 2003 only and should only be run under the supervision of the TAC.

Open a Command Prompt and run following command with the appropriate arguments:

WVThirdPartyUnInstaller.vbs [/uninstall] [/postinstall] [/reinstall:]

/uninstall:

 Uninstall all WebView Third-Party components

/postinstall:

 (System IPCC Only) For System IPCC, certain files are backed up before the 

uninstallation process and then copied back into place after reinstallation.

If you are using System IPCC and use the uninstall argument just to uninstall, you must run this 
script again with the postinstall argument in order to put those files back into place. 

/reinstall:

 Perform all steps for uninstall and postinstall of the WebView Third-Party Installer. 

This option requires an additional argument to define the path to the WebView Third-Party Installer 
(if local or use the media might be applicable).

For System IPCC: \Support Files\ThirdPartyInstallers\WebViewThirdParty. No additional 
steps are required after the WebView third party software is installed.

For IPCC/ICM: You need to run IPCC/ICM setup from the IPCC/ICM media after the 
WebView third party software is installed.