Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
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WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 3 Installing WebView
WebView User Password Expiration and Domain Security Settings
WebView Supervisors
An individual who is created as a WebView user through Active Directory and who is also configured as
a Supervisor though Configuration Manager will be treated as a Supervisor in WebView and will see
restricted information in WebView reports.
a Supervisor though Configuration Manager will be treated as a Supervisor in WebView and will see
restricted information in WebView reports.
Specifically, on Agent reports, a Supervisor can select as report items only those agents and agent teams
that he or she has been configured to supervise:
that he or she has been configured to supervise:
•
In the Agent-by-Agent subcategory, Supervisors can select as report items only those agents who
are assigned to teams supervised by the logged-in user.
are assigned to teams supervised by the logged-in user.
•
In the Agent-by-Team subcategory, Supervisors can select as report items only those teams for
which the logged-in user is configured as a Supervisor.
which the logged-in user is configured as a Supervisor.
•
In the Agent-by-Skill Group subcategory, Supervisors can select as report items only those skill
groups that include agents who are on teams that they supervise. However, the report will show all
agents in the Skill Group, even agents who are not on the Supervisor's team.
groups that include agents who are on teams that they supervise. However, the report will show all
agents in the Skill Group, even agents who are not on the Supervisor's team.
•
In the Agent-by-Peripheral subcategory, Supervisors can select as report items only those
peripherals with which agents they supervise are associated. However, the report will show all
agents under that peripheral, even agents who are not on the Supervisor's team.
peripherals with which agents they supervise are associated. However, the report will show all
agents under that peripheral, even agents who are not on the Supervisor's team.
WebView User Password Expiration and Domain Security
Settings
Settings
WebView (ICM) users get their security setting from the domain on which they are created.
The user’s password expiration date is enforced by the user’s domain, not by WebView.Therefore, the
WebView administrator must be aware of the domain security policy setting on password expiration so
that WebView users are not accidentally locked out of their accounts.
WebView administrator must be aware of the domain security policy setting on password expiration so
that WebView users are not accidentally locked out of their accounts.
WebView users cannot change their password from within WebView. However, the WebView
administrator can create and change WebView users passwords with the User List tool.
administrator can create and change WebView users passwords with the User List tool.
For additional information on the WebView password, see