Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
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WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 3 Installing WebView
Troubleshooting Your WebView Installation
Troubleshooting Your WebView Installation
The browser does open the WebView page, or you see the opening WebView page, but you cannot log in.
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Are you using a supported browser, per the Hardware and System Software Specification for Cisco
ICM/IPCC Enterprise & Hosted Editions, Releases 7.0(0) and 7.1(x)?
ICM/IPCC Enterprise & Hosted Editions, Releases 7.0(0) and 7.1(x)?
•
Is the browser configured correctly? See
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Did you use the correct the URL? If SSL is enabled, did you use the https protocol:
https://<webviewserver>/<instance>.
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Did you enter the correct domain name, username, and password?
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Does the machine on which you have installed WebView conform to the requirements listed in the
Hardware and System Software Specification for Cisco ICM/IPCC Enterprise & Hosted Editions,
Releases 7.0(0) and 7.1(x)?
Hardware and System Software Specification for Cisco ICM/IPCC Enterprise & Hosted Editions,
Releases 7.0(0) and 7.1(x)?
•
Is the World Wide Web Publishing Service running?
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Is Servlet Exec installed properly? See
.
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Is the Jaguar server running?
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Does the ServletExec log indicate errors? That log file is ServletExec.log.
You can log in to WebView, but you cannot see any agents/skills/etc when you create a report.
•
Is the SQL Server database that hosts the awdb running?
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If you are running in a partitioned environment, does the logged-in user have permission to see the
items they are requesting?
items they are requesting?
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Is there a temporary network error? One way to check this is to click the new Refresh Item List link.
•
Does the Jaguar log indicate database permission errors. That log file is called
Jaguar.log
.
For more troubleshooting tips, see
Uninstalling WebView
Follow these steps to uninstall WebView if you do not administer a System IPCC deployment:
Step 1
Select Start > Programs > ICM Admin Workstation > Setup.
Step 2
At the Cisco ICM Setup screen:
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Select the Instance
•
Select WebView
•
Click Delete.
This removes WebView and the registry key for WebView.
Step 3
Uninstall the WebView Third Party software as described in
To uninstall WebView in a System IPCC deployment: