Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

This preface describes the objectives of, and the intended audience for, this guide. It also has general 
information on how to access Cisco product documentation and how to obtain assistance with Cisco 
products. It contains these sections:

This section is an overview of the purpose, audience, and organization of this guide.

This guide explains how to perform an initial (“fresh”) installation of the WebView product for Cisco 
ICM/IPCC Enterprise & Hosted Edition and how to administer and maintain WebView after the 
installation.

For instructions on upgrading WebView from a previous version, refer to the ICM Upgrade Guide for 
Cisco ICM/IPCC Enterprise & Hosted Editions.

For assistance in using WebView, refer to the WebView online help.

This guide is intended for System Administrators who are responsible for installing and setting up

 

WebView Reporting as part of an ICM/IPCC Enterprise/Hosted solution. 

It will also be helpful to Contact Center Administrators who need to understand and troubleshoot 
operational processes that are outside the scope of the WebView online help. 

The Administrators must have:

General knowledge of contact center operations and management

General knowledge of the operations performed by reporting users who log in to WebView