Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
8-2
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 8 Template Maintenance
About Templates
How Templates are Organized
More than 200 Cisco-provided templates are available with WebView. Templates are stored in
icm\<icm_instance_name>\aw\custom
.
They are organized in subdirectories within custom—one subdirectory for each report category. Each
report-category directory contains:
report-category directory contains:
•
A file named
PPB050.PBL
This is the PowerBuilder Library file that contains all templates, Cisco-provided and custom, within
that report category. Each report-category folder has its own
that report category. Each report-category folder has its own
PPB050.PBL
file.
•
One or more files with the extension of
.SRD
These are the individual template files and are for Cisco templates only (and not for custom
templates).
templates).
•
A file named
srdlist.txt
This is the list of all template files in the report-category library (in the
PPB050.PBL
).
Figure 8-1
Templates
Cisco Templates and Custom Templates
Cisco templates are installed when you run WebView Reporting from ICM Setup.
Custom templates are templates created using Sybase InfoMaker.
Refer to Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions
for more on custom templates.
for more on custom templates.