Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

8-4

WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)

Chapter 8 Template Maintenance

Caching Templates and Items

Step 1

Set the value of the

WEBVIEW_LISTCACHE_LIVETIME

property to the number of minutes after which

you want the cache to refresh.

For example:

WEBVIEW_LISTCACHE_LIVETIME = 240

Step 2

Restart the IIS Admin services for the change to take effect.

Setting the Cache Purge Time Factor

The cache purge time factor controls the interval after which the cache is purged,

By default, the cache purge time factor is 4 and the cache live time is 120 minutes. By these default
settings, the cache is purged after 8 hours.

Templates and items that have been in the cache for less than the value set for the

WEBVIEW_LISTCACHE_LIVETIME

property are not purged. For example, if the

WEBVIEW_LISTCACHE_LIVETIME

property is set to 120, items that have been in the cache for fewer than

120 minutes are not purged.

If you notice that the size of the cache is consuming too much memory, set the value of this property to
a small number so that the cache purges more often.

To set the cache purge time factor, complete the following steps:

Step 1

Set the value of the

PURGE_TIME_MULTIPLIER

property to the factor by which you want to multiply the

value of the

WEBVIEW_LISTCACHE_LIVETIME

property.

For example:

PURGE_TIME_MULTIPLIER = 2.

Step 2

Restart the IIS Admin services for the change to take effect.

Enabling and Disabling Supervisor Caching

Supervisors who log in to WebView and run reports from the Agent report categories view data for only
those agents, teams, and skill groups that they supervise.

Each supervisor can have his/her own cache for the agent report categories: Agent By Agent, Agent By
Team, Agent By Skill Group, and Agent By Peripheral. These are the only categories for which
supervisors are allowed to run reports.

By default, report template and item supervisor caching is enabled for the Agent report categories.

If the supervisor caches consume too much memory, you can either reset the

PURGE_TIME_MULTIPLIER

property or disable supervisor caching.

file.

To disable supervisor caching, complete the following steps:

Step 1

Set the value of the

ENABLE_SUPERVISOR_CACHING

property to false.

Step 2

Restart the IIS Admin services for the change to take effect.

To enable supervisor caching, complete the following steps: