Cisco Cisco IPCC Web Option Installation Guide
11-7
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 11 Troubleshooting Tips
Third-Party Software
EAServer/Jaguar Installation Fails
If the Jaguar server fails to start, you might have performed a custom EAServer/Jaguar installation that
was not tested by Cisco Systems. WebView supports the EAServer only as configured by the Cisco
Third-Party installer and by the ICM installer. Do not deviate from the typical configuration without
contacting Cisco.
was not tested by Cisco Systems. WebView supports the EAServer only as configured by the Cisco
Third-Party installer and by the ICM installer. Do not deviate from the typical configuration without
contacting Cisco.
To restore to a supported configuration, follow these procedures:
Step 1
Follow the instructions in Chapter 2 to uninstall EAServer/Jaguar. See
Step 2
Follow the instructions in Chapter 3 to uninstall WebView. See
Step 3
Restart the computer.
Step 4
Rerun the Third-Party software installation and select the typical installation option. See
.
Step 5
Reinstall the ICM WebView software.
Note
This does tip not apply to System IPCC Enterprise deployments.
Error 2221: Determine Current User Security Type
This message might appear when you are installing the distributor Admin Workstation:
SEVERE: Error 2221 occurred while trying to determine the current user security
type.
It indicates that the Admin Workstation cannot contact the Domain Controller. Make sure the Admin
Workstation is part of a domain, that a domain administrator is logged in, and that the domain can be
reached and is started.
Workstation is part of a domain, that a domain administrator is logged in, and that the domain can be
reached and is started.
Note
This tip does not apply to System IPCC Enterprise deployments.
Error After Changing the Jaguar Admin Password
If you change your Jaguar admin password, WebView requires that you change it two places—in both
the EAServer Manager Login dialog box and in the
the EAServer Manager Login dialog box and in the
jagconnection.properties
file.
If you change the password in EAServer Manager without also changing it in the
jagconnection.properties
file, you will see an error message similar to this when you attempt to
open WebView:
Error - LogonUser returned an error code = 1326.
See
Error: IIS Admin Service Configuration
During the installation of the third-party software for WebView, you might see an error message that the
IIS Admin Service was configured incorrectly.
IIS Admin Service was configured incorrectly.