Cisco Cisco IPCC Web Option Installation Guide

Make sure that the user is logged in at the time the job is scheduled to run and that only one user is logged 
in.

To check that only one user is logged in, open Task Manager and click Show processes from all users 
to verify that only one 

explorer.exe

 is running.

Job Scheduler can also work incorrectly if the WebView server is not added to the Trusted Sites list on 
the browser. See 

.

When you are using the Job Scheduler to run a report that is saved to a file, you might see a 

File Not 

Found

 message similar to this:

File Not found: c:\\icm\\e2\\aw\sched\SchedRep-665630630.csv (The system cannot 
find the path specified.)

(The actual message is specific to the system you are running.)

This occurs if the 

IUSR_<machine_name>

 user does not have permission to create the 

temp

 directory 

in which scheduled reports are queued on the server.

The Microsoft operating system account,

 IUSR_<machine_name>

, is a member of the Guests group 

and is used by the IIS Admin Service for anonymous requests and process accounts. 

IUSR

 is sometimes 

spelled 

IUSER

 and means 

Internet User

. The WebView JobScheduler uses this account for 

processing its jobs. 

If the 

IUSR_<machine_name>

 user is not explicitly given different permissions, then it will operate 

with the permissions of the 

Everyone

 group. The 

Everyone

 user might not have access to create the 

C:\icm\<instance_name>\aw\sched

 (Job Scheduler folder), where the scheduled jobs are stored. 

Even though giving the 

IUSR_<machine_name>

 user permission to create the Job Scheduler folder will 

resolve this issue, incorrect permissions inside the 

C:\icm

 directory are indicative of more serious 

problems. 

 

 
For how to set up security on your ICM installation, refer to Security Best Practices Guide for Cisco 
ICM/IPCC Enterprise & Hosted Editions. 

Customers who upgrade to Release 7.0(0) using the technology refresh model might see scheduled 
reports on the WebView screen but find that the report is not actually scheduled to run on the server.

Refer to the ICM Upgrade Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for the procedure 
to move scheduled report jobs to the new WebView server.