Cisco Cisco IPCC Web Option Installation Guide

Check Enable agent reporting.

Enter any needed agent distribution entries.

You can stop the flow of all agent real-time data to a distributor when you are not viewing agent real-time 
reports.

If the Dialer Port Real-Time report for Cisco Outbound Option (dialpr01) is always blank in WebView, 
check the following:

Does the 

Dialer_Port_Real_Time

 table in the database on the distributor Admin Workstation 

exist and contain data?

What is the setting of this registry key in Cisco ICM Blended Agent: 

 

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, 
Inc.\ICM\<cust_inst>\Dialer\RTPortFeedDisable

The 

Dialer

 registry entry for 

RTPortFeedDisable

 controls whether the status messages go to the 

Campaign Manager. By default, this option is set to 

true

, which means that status messages are not 

sent. The purpose this default is to minimize bandwidth between the Dialer and Central Controller.

This key setting is dynamic. After the 

RTPortFeedDisable

 value is set to 

0

, the Dialer Port Real 

Time report in WebView shows the current status of every telephone line for every dialer in 
Outbound Option.