Cisco Cisco IPCC Web Option Installation Guide

If WebView returns a blank page when you run a report, you might need to change one or more browser 
settings.

If WebView Reporting is installed on a Windows 2003 Server, follow the procedure to make sure 
that the WebView server is added as a Trusted Site. See 

.

You might also see a blank page if your browser is configured to mask the text of error messages. 

Follow the procedure documented in 

ensure that you see an error message, and not a blank page.

To ensure that users see only the appropriate call types:

In Configuration Manager, associate the user with a Customer so that the user sees only the call 
types for that Customer.

In Release 7.0, with Active Directory, WebView users do not have to be added in the User List tool. 
However, to restrict a user to see only those call types associated with a certain customer, you must 
add the user in the User List tool and associate the user with the appropriate customer.

For Service Providers with multiple customers, change the 

adminui.properties 

for 

ENABLE_CALTYP_CUSTOMER_FILTER

 from the default (which is 

FALSE

) to 

TRUE

. This prevents 

each customer from seeing all call types.

If WebView is initially installed with a language selection that uses one date format (for example, 
installed for French DD/MM/YY) and is subsequently reinstalled with a language selection that uses 
another date format (for example, reinstalled for Englsh, MM/DD/YY), then the date format used by 
WebView may be wrong. You might also find that WebView historical reports do not show for a specified 
time period, even though calls occurred during that time period.

In this case, the date format for the changed language might no longer match the date format in the 

EAServer.ini

 file. Follow this procedure to change the date format field:

Navigate to 

<drive>:\Program Files\Sybase\EAServer\PowerBuilder

.

Open the 

pdodb.ini

 file.

In the 

[MSSQLSERVER_DATETIME] 

section, replace instances where the date format is incorrect for 

your locale. (This is, replace yyyy-dd-mm with yyyy-mm-dd, or vice versa.)

Save the change.

Restart Jaguar.