Cisco Cisco IPCC Web Option Installation Guide
5-6
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 5 The WebView Database
Working with a Second (Failover) WebView Database
Working with a Second (Failover) WebView Database
To allow users continued access to favorites and saved report definitions, you must install and maintain
a copy of the WebView database. If the primary WebView database fails, you can redirect to the failover
database without re-running ICM Setup.
a copy of the WebView database. If the primary WebView database fails, you can redirect to the failover
database without re-running ICM Setup.
Redirecting to the failover database is achieved by changing the ODBC DSN and can take about an hour.
Reporting users can continue to work with WebView during that time but will not have access to
favorites, shared reports, and scheduled report definitions until the switchover is complete.
Reporting users can continue to work with WebView during that time but will not have access to
favorites, shared reports, and scheduled report definitions until the switchover is complete.
If you choose to maintain a WebView database for use in a failover scenario, implement a regular backup
schedule to ensure that it is current and contains the same favorites and shared reports as the primary
WebView database.
schedule to ensure that it is current and contains the same favorites and shared reports as the primary
WebView database.
Figure 5-3
Redirecting to a Failover WebView Database