Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

The WebView interface now provides a way for reporting users to apply an immediate refresh for the list 
of templates and for the list of items.

The templates page and the items page both have a link to Refresh List, allowing reporting users to see 
updated values immediately. This refresh-on-demand does not require you to restart IIS Admin Services 
or to log out users. When the cache is refreshed, all users who are logged in can see the new templates 
and items. 

See the WebView online help for more information.

By default, caching is enabled for report templates and report items. The time interval after which the 
cache refreshes is also set by default, as is the interval after which the cache is purged.

Caching improves system performance by reducing the number of times that WebView queries the 
database. 

Lists of cached items and templates are stored in the memory space of New Atlanta ServletExec. 

Report items are cached only if the ICM database is not partitioned. 

Report templates are cached regardless of database partitioning. 

You can specify many cache settings using the 

adminui.properties

 file, located in the 

 

<ICM ROOT>\web\webview\reporting\servlet\properties\

 directory.

Basic cache configurations you can modify include enabling and disabling caching and setting the cache 
refresh and purge times. You can also enable and disable separate caching for supervisors.

For NAM environments, you can enable customer call type filtering so that each customer has a separate 
cache for call type report items and templates for that customer’s call types.

If you modify the 

adminui.properties

 file, you must restart the IIS Admin services on the WebView 

server machine for the changes to take effect. 

By default, caching is enabled for report templates and report items. The time interval after which the 
cache refreshes is also set by default, as is the interval after which the cache is purged. 

Set the value of the 

DISABLE_ITEM_LIST_CACHING

 property to 

true

 or 

false.

Restart the IIS Admin services for the change to take effect.