Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
C H A P T E R
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WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
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Template Maintenance
This chapter contains the following topics:
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About Templates
Templates provide the SQL queries, the format, the columns, the headers, the default and dynamic
sorting, and the groupings of data that can appear in the report.
sorting, and the groupings of data that can appear in the report.
The reporting user selects a template and specifies the items and (for historical reports) the date range
to qualify the content that appears when a report is generated from the template.
to qualify the content that appears when a report is generated from the template.