Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
1-7
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 1 Understanding WebView
WebView Components
WebView Software
WebView software is installed as an ICM component from ICM Setup tool.
WebView setup creates and installs:
•
Application-specific files
•
Cisco reporting templates
•
The Jaguar Watchdog service
See
for details on installing WebView Reporting software.
The WebView Client
A WebView client is simply a Windows-based PC or workstation running a supported web browser.
The Web Browser
WebView requires that a supported browser be installed on each client PC that logs in to WebView. Refer
to the Hardware and System Software Specification for Cisco ICM/IPCC Enterprise & Hosted Editions,
Releases 7.0(0) and 7.1(x) for the browser that is currently supported.
to the Hardware and System Software Specification for Cisco ICM/IPCC Enterprise & Hosted Editions,
Releases 7.0(0) and 7.1(x) for the browser that is currently supported.
Several modifications are required to enable the browser to perform optimally with WebView.These
modifications must be enabled at each client browser.
modifications must be enabled at each client browser.
•
•
•
.
Procedures to check these three settings are documented on the next two pages.
In addition, some users might also need to do the following:
•
Change the language setting to display reports with the native date format. See
.
•
Enable ActiveX Controls. See
.
Add the WebView server(s) to Trusted Sites
Step 1
In the browser, select Tools > Internet Options > Security.
Step 2
Click Trusted Sites. Then click Sites...
Step 3
Clear the checkbox for Require server verification (https) for all sites in this zone.
Step 4
In the Trusted Sites dialog box, add each of your WebView servers. (
http://webview server
and
https://webviewserver
).
Step 5
Click OK to apply the setting and close the Trusted Sites dialog box.
Step 6
Click Custom Level on the Security tab and verify that the following are enabled:
•
Download signed ActiveX controls
•
Run ActiveX controls and plug-ins
•
Script ActiveX controls marked safe for scripting