Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

The ICM Third-Party Tools CD includes the following applications:

Sun JDK version 1.4.2

New Atlanta ServletExec ISAPI version 5.0.0.18 

(This software compiles servlets and JSP pages.)

Sybase EA Server version 5.1.0

(This software contains the logic for generating reports and querying the database.)

Sybase EAServer is also referred to as Jaguar Server and as Enterprise Application Server. 

PowerBuilder Virtual Machine version 10.x.

This application is not visible to reporting users. However, after the third-party software installation, 
it appears in Control Panel under Add/Remove Programs.

Note that these are the third-party software versions at the time this guide was prepared. 

For complete and current information on the third-party software versions, see the Hardware and System 
Software Specification for Cisco ICM/IPCC Enterprise & Hosted Editions, Releases 7.0(0) and 7.1(x) 
(BOM).

Another third-party application, Sybase InfoMaker, is available for use with WebView Reporting to 
create and modify custom templates. Unlike the software on the ICM Third-Party Tools CD, InfoMaker 
is optional, must be purchased separately, and cannot be installed on the WebView server or the 
distributor Admin Workstation machines.

If you need to create custom templates, you must purchase InfoMaker from Sybase, Inc.

Refer to the Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted 
Editions for instructions on installing InfoMaker.

InfoMaker must NOT be installed on the WebView server machine or on a distributor AW where 
WebView is installed. Certain DLL files that InfoMaker installs interfere with the software in the AW 
and the WebView server machine.

For information on installing InfoMaker, see the Template Design Guide Using InfoMaker for Cisco 
ICM/IPCC Enterprise & Hosted Editions.

This section has information on final checks to make before you begin the third-party software 
installation: