Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

This chapter explains how to install software from the ICM Third-Party Tools CD.

It contains the following topics:

Before you install the software from the ICM Third-Party Tools CD, be sure to read 

Chapter 1 contains topics that explain the requirements for the WebView server machine where you will 
install the Third-Party Software CD and your deployment model options (to install the third-party 
software on the distributor Admin Workstation or on one or more separate WebView servers)

If you administer an ICM/IPCC deployment, you have received a CD for the ICM Third-Party Tools

. 

This CD contains applications that are necessary to support WebView Reporting.

If you have a large-customer deployment in place (where WebView is installed on one or more separate 
machines) you install the Third-Party tools on the standalone WebView server machines only, and not 
on the distributor Admin Workstation.

If you administer a System IPCC Enterprise deployment, the third-party installer runs automatically 
from the DVD. You no not need to take an action to install the third-party tools.

The applications on the ICM Third-Party Tools CD must be:

Installed on each WebView server machine where you will set up WebView reporting

Installed before you run ICM Setup to install WebView