Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

The WebView installation takes approximately 10 minutes, depending on the speed of the machine and 
the resources available on it.

Insert the ICM Software CD. Locate and run the 

Setup.exe

 program at the top level of the directory. 

The Cisco ICM Setup dialog box opens.

In the left column, select the ICM Instance to which you want to install WebView and click Add. The 
ICM Component Selection dialog box opens.

Click WebView.

If ICM Setup detects that any of the required third-party tools (JDK, EAServer, or New Atlanta Servlet) 
are not installed on the server, you will see an error message, and the installation cannot proceed.

If all third-party tools are in place, you see the WebView Node Properties dialog box.

At the WebView Node Properties dialog box:

Drive: Accept the default drive (C), or enter a different drive letter.

Language: This is enabled only if you have not already installed the distributor AW at this machine. 
Accept the default (English American) or select from the other options. 

See 

 for further information. 

A System IPCC Enterprise deployment can be installed on an English platform only.

Select Database Locations.

WebView Database Hostname: Enter the machine name of the computer that holds the database 
WebView will use to store saved reports, favorites reports, and scheduled jobs. 

Distributor AW Hostname: Enter the machine name of the computer where the HDS is enabled.

Select the Outbound Option Support checkbox only if you want to install the Outbound Option 
reporting templates. Leave it blank if you do not use Outbound Option. This is blank by default.

Configure SSL 3.0 Encryption for WebView.

These settings are enabled only if you are installing on a Windows 2003 server. When these 
settings are not enabled, SSL will be turned off.

Leave Enable Encryption (128-bit) for Authentication checked (the default) to accept Secure Socket 
Layer encryption. Clear it if you do not want to enable SSL. 

Check Enable Encryption of the Entire Session only if you want all pages to be encrypted. By default, 
this is not checked.

For more on SSL Encryption, see 

.

Click Next to see a read-only screen showing the parameters you set in Steps 5 through 8.

You can click Back from this screen to return to the WebView Node Properties dialog box to edit your 
selections.

Click Next to proceed with the installation.