Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual

TIP:If you have imported the switch settings to Cisco

StadiumVision Director, you can view the POE+ settings.

From the Management Dashboard, go to:

Tools > Settings > Switch Management > View Switch

Details

Power normally displays "29.5" for the SV-4K after

LLDP negotiation with the switch.

e. If none of these steps locate the problem, contact Cisco Technical Support to

proceed with the RMA process.

Symptom: SV-4K Err or Err/Upd LEDs blinking

Troubleshooting steps:

1. Refer to the LED documentation.

See the

"LEDs on the SV-4K Media Player" on page 1

2. Troubleshoot according to the description of the problem.

Symptom: SV-4K rebooting automatically after startup

Troubleshooting steps:

1. Verify whether multiple SV-4Ks are doing an auto-reboot.

2. If multiple SV-4Ks are automatically rebooting at startup:

a. Verify that the devices are obtaining an IP address.

If the devices are not getting an IP address ("Unable to get IP address"

message on the TV display), verify communication to the DHCP server.

b. Verify proper DHCP Option 43 configuration.

3. If the SV-4K stays at the loading screen with the progress bar, verify

communication with the Cisco StadiumVision Director server.

4. (Advanced) Verify that an HTTP request comes in to the /var/log/httpd/access_log

(use the System State Report [SSR]).

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