Cisco Cisco IP Contact Center Release 4.6.1 Troubleshooting Guide
2
Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 8.0(1)
We appreciate your comments.Initial checks
This chapter explains basic information to obtain when investigating
system issues.
system issues.
End User Checks
Exact operation being performed
Names, dates and other parameters being used in that operation.
Names, dates and other parameters being used in that operation.
For audit reporting errors, this should include:
Which report was run
The from/to dates the report was using
Which users are affected
Details of the behavior
Any error message
If possible, a screen shot of the end result or error
Any error message
If possible, a screen shot of the end result or error
Application Error Codes
Unified CCMP does not use status codes to convey information through
the system. User-friendly error codes, combined with the context of what a
user was doing when they encountered the error, should be sufficient to
diagnose and resolve problems.
the system. User-friendly error codes, combined with the context of what a
user was doing when they encountered the error, should be sufficient to
diagnose and resolve problems.
Unified CCMP also displays errors returned by Unified ICMH, Unified
ICME and Unified Communications Manager. These are visible through
the audit reports provided and also in the history tab for each resource
item. These error messages are always displayed in US English and are
documented on the Cisco web site.
ICME and Unified Communications Manager. These are visible through
the audit reports provided and also in the history tab for each resource
item. These error messages are always displayed in US English and are
documented on the Cisco web site.
Critical Services
All Servers
Ensure that the following services are running on all servers:
.NET Runtime Optimization Service
COM+ Event System
HTTP SSL
IIS Admin Service
World Wide Web Publishing Service
.NET Runtime Optimization Service
COM+ Event System
HTTP SSL
IIS Admin Service
World Wide Web Publishing Service
Database Servers
Ensure that the following services are running on all Database Servers:
SQL Server (MSSQLSERVER)
SQL Server Agent (MSSQLSERVER)
UCCMP Data Import Server
SQL Server (MSSQLSERVER)
SQL Server Agent (MSSQLSERVER)
UCCMP Data Import Server