Cisco Cisco IP Contact Center Release 4.6.1 Troubleshooting Guide
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Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 8.0(1)
1. Windows Operating System
Checks
Event Logs
Open Event Viewer from Start > All Programs > Administrative Tools
> Event Viewer.
> Event Viewer.
On the Database Servers, look for errors raised by the following:
SQL Server
SQL Server Agent
UCCMP Services
SQL Server
SQL Server Agent
UCCMP Services
On the Web Application Servers, look for errors raised by the following:
IIS
MS Reporting Services
Management Portal Services
IIS
MS Reporting Services
Management Portal Services
Disk Space and Memory Usage
Use the Task Manager to check CPU and Memory utilization. High CPU
and/or memory usage might impair performance and is often caused when
inappropriate applications (such as some screensavers) are run on the
system.
and/or memory usage might impair performance and is often caused when
inappropriate applications (such as some screensavers) are run on the
system.
Low disk space might cause problems if the SQL Server database and
Transaction Log do not have enough space to grow when required. This
typically results in provisioning failures.
Transaction Log do not have enough space to grow when required. This
typically results in provisioning failures.