Cisco Cisco Unified Contact Center Enterprise 9.0(2) Troubleshooting Guide

Cisco

Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 8.0(1)

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Table Of Contents

Preface ...........................................................................................1

Purpose .......................................................................................................... 1

Audience......................................................................................................... 1

Organization................................................................................................... 1

Obtaining Documentation, Obtaining Support, and Security Guidelines 1

Documentation Feedback............................................................................. 1

1. Initial checks.............................................................................2

End User Checks ........................................................................................... 2

Critical Services............................................................................................. 2

User Rights..................................................................................................... 3

Network Connectivity.................................................................................... 3

2. Windows Operating System Checks ......................................4

Event Logs ..................................................................................................... 4

Disk Space and Memory Usage ................................................................... 4

3. SQL Server Checks ..................................................................5

4. Unified Contact Center Management Portal Checks.............6

Connectivity ................................................................................................... 6

SQL Server Transactions.............................................................................. 6

Logs ................................................................................................................ 7

Audit Reporting ............................................................................................. 7

System Monitoring ........................................................................................ 8

5. Common Issues .......................................................................9

Database Server Errors................................................................................. 9