Cisco Cisco Evolved Programmable Network Manager 1.1 Developer's Guide
Troubleshooting
Cisco EPN Manager RESTConf NBI Guide
14
14
5 Troubleshooting
The following table provides a list of problems that you may encounter when setting up
the OSS integration layer, along with the probable cause and troubleshooting steps for
each problem.
the OSS integration layer, along with the probable cause and troubleshooting steps for
each problem.
Problem
Description
Description
Indication
Probable Cause
Troubleshooting Procedure
Web Services
Security
Exception
Security
Exception
Web Service call to any of the
Interfaces throws a WS
Security exception with
authentication failure
message
Interfaces throws a WS
Security exception with
authentication failure
message
The user ID /
password provided
for the web service
call might not be
correct
password provided
for the web service
call might not be
correct
Use a proper User ID /
password for the web services
call
password for the web services
call
getManagedEle
ment returns
an Exception
ment returns
an Exception
A call to getManagedElement
returns a Web Services
exception stating that the
device is not in up-state
though it is actually up.
returns a Web Services
exception stating that the
device is not in up-state
though it is actually up.
The device name
specified in request is
incorrect
specified in request is
incorrect
Cross-check the device name in
getManagedElements response
and check if device is in up
state
getManagedElements response
and check if device is in up
state