Cisco Cisco IP Solution Center 6.0 Leaflet

© 2009 Cisco Systems, Inc. All rights reserved.

C97-513294-00

14

Cisco Public

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Outage detection 

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Complexity of IP/MPLS networks –
e.g., LSP Black holes in MPLS core

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Network configuration changes …
typically cause 50% of network 
outages

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Access circuit issues – typically 90% 
of customer support calls

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Customer network problems – all too 
often “MPLS VPN outage” root cause 

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Need for MPLS skills on the helpdesk

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NOC organizational “hand-overs”

Front-line helpdesk -> Level 2 support - 
> Level 3 support/design engineering)