Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
13-2
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 13 SilentMonitorManager Object
Properties
Properties
lists the SilentMonitorManager object properties.
Table 13-1
SilentMonitorManager Object Properties
Keyword
Type
Description
HeartbeatInterval
INT
Heartbeat interval for the silent
monitor session.
monitor session.
HeartbeatTimeout
INT
Timeout for no activity.
IPPhoneInformation
ARGUMENTS
This property is only accessible via
the GetIPPhoneInfo method. It
contains all the information related
to the IP Phone used by the
application.
the GetIPPhoneInfo method. It
contains all the information related
to the IP Phone used by the
application.
MediaTerminationPort
INT
TCP/IP port where monitored
conversation will be sent for
playback on system sound card.
conversation will be sent for
playback on system sound card.
SessionInformation
ARGUMENTS
This property is only accessible via
the GetSessionInfo method. It
contains all the information related
to the current active silent monitor
session.
the GetSessionInfo method. It
contains all the information related
to the current active silent monitor
session.
SMManagerMode
SHORT
Mode in which the manager object
will operate (
will operate (
If SetIPPhoneInfo is used,
SMManagerMode attempts to use
the information provided.
SMManagerMode attempts to use
the information provided.
Note
Only applies to CTI OS
based Silent Monitor.
based Silent Monitor.
Table 13-2
SMManagerMode Values
enum Value
Description
Numeric
Value
Value
eSMModeNotSet
Mode not set.
-1
eSMMonitoredMode
The manager accept request for silent
monitor sessions and forward voice to
the monitoring application.
monitor sessions and forward voice to
the monitoring application.
0
eSMMonitoringMode
The manager can make requests to
remote client to start a silent monitor
session and send voice.
remote client to start a silent monitor
session and send voice.
1