Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

SkillGroupPriority 

SHORT

The priority of the skill group, or 0 when skill group priority is not 
applicable or not available.

EventReasonCode

SHORT

A peripheral-specific code indicating the reason for the state change. 

SkillGroupState

SHORT

Values representing the current state of the associated agent with 
respect to the indicated Agent Skill Group.

AgentID

STRING The agent’s ACD login ID. 

AgentExtension

STRING The agent’s ACD teleset extension. 

CTIClientSignature 
(Optional)

STRING The Client Signature of the CTI Client that is associated with this 

agent. 

Enablement Mask

Contains the bit-mask that specifies what buttons can be enabled or 

disabled when the agent is on this state. 

UniqueObjectID

STRING A unique object ID for the agent object.

AgentInstrument 

STRING The agent’s ACD instrument number.