Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

AgentsWorkReady

Number of agents in the skill group in 
the Work Ready state.

AgentsBusyOther

Number of agents currently busy with 
calls assigned to other skill groups.

AgentsReserved

Number of agents for the skill group 
currently in the Reserved state.

AgentsHold

Number of calls to the skill group 
currently on hold.

AgentsICM Available

Number of agents in the skill group 
currently in the ICMAvailable state.

AgentsApplication Available

Number of agents in the skillgroup 
currently in the Application Available 
state.

AgentsTalkingAutoOut

Number of calls to the skill group 
currently talking on AutoOut 
(predictive) calls.

AgentsTalking Preview

Number of calls to the skill group 
currently talking on outbound Preview 
calls.

AgentsTalking Reservation

Number of calls to the skill group 
currently talking on agent reservation 
calls.

RouterCallsQNow

**

The number of calls currently queued 
by the CallRouter for this skill group. 
This field is set to 0xFFFFFFFF when 
this value is unknown or unavailable.

LongestRouterCallQNow

**

The queue time, in seconds, of the 
currently Unified ICM call router 
queued call that has been queued to the 
skill group the longest. This field is set 
to 0xFFFFFFFF when this value is 
unknown or unavailable.

CallsQNow

*

The number of calls currently queued 
to the skill group. This field is set to 
0xFFFFFFFF when this value is 
unknown or unavailable.

CallsQTimeNow

*

The total queue time, in seconds, of 
calls currently queued to the skill 
group. This field is set to 0xFFFFFFFF 
when this value is unknown or 
unavailable.