Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
5-35
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
MakeCallCtl
Figure 5-22
Make Call Iocn
The MakeCallCtl is used to place calls and to generate DTMF tones. When this button is clicked it will
bring up the dialing pad dialog box to enter data and place a makecall request (
bring up the dialing pad dialog box to enter data and place a makecall request (
).
Figure 5-23
Dial Dialog
Enter the number you wish to dial by either typing it into the textbox labeled Number to Dial or click
the numbers on the displayed keypad. Once the number is entered you can click on Make Call to send
the MakeCall request.
the numbers on the displayed keypad. Once the number is entered you can click on Make Call to send
the MakeCall request.
This dialog also has a Mute Tones section that allows you to suppress audio output of selected or all
tones.
tones.
You may enter values for CallVariable1 through CallVariable10 and ECC Call Variables via the Dial
Dialog. Click the More button on the dialog extends to display a grid listing all possible Call Variables.
A value may be entered for each of these variables by double clicking on the appropriate line in the Value
column (see
Dialog. Click the More button on the dialog extends to display a grid listing all possible Call Variables.
A value may be entered for each of these variables by double clicking on the appropriate line in the Value
column (see