Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

Pane 5: displays the CTI OS server currently connected to

Pane 6: displays overall status (online, offline) 

The SupervisorOnly Control provides buttons for Supervisor functions including Barge-In, Intercept, 
Logout Monitored Agent and make Monitored Agent Ready. The behavior of the button can be set in the 
General tab of the Property Page.

Logout Monitored Agent: Logs out the currently monitored agent (set for example via the 
AgentselectCtl). If the currently monitored agent has a call active, the request will be queued and the 
agent will be logged out as soon as the call ends

Set Monitored Agent Ready: Forces the currently monitored agent from the “not ready” state into the 
ready state:

Barge-In: Lets the supervisor participate in the currently monitored call. The currently monitored call 
is selected via the CallAppearanceCtl (in monitor mode). Barge-in is really a conference on behalf of the 
monitored agent

Intercept: Intercept can only be applied on a previously barged in call. The monitored agent will be 
dropped out of the call and the supervisor is left with the customer in a call.

Together with the AgentSelectCtl and the CallAppearanceCtl (in monitor mode) the SupervisorOnlyCtl 
is used in the CTI OS Supervisor Desktop application to build the Agent Real Time Status window, as 
shown in