Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
5-42
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
Figure 5-27
Supervisor Softphone Agent-RealTime Status Window
This window shows the AgentSelectCtl and the CallappearanceCtl in monitor mode on the right side and
four instances of the SupervisorOnlyCtl on the left side. From top to bottom they are: “Make Monitored
Agent Ready” (disabled, since Agent 5101 is talking), “Logout monitored Agent”], Barge-in and
Intercept.
four instances of the SupervisorOnlyCtl on the left side. From top to bottom they are: “Make Monitored
Agent Ready” (disabled, since Agent 5101 is talking), “Logout monitored Agent”], Barge-in and
Intercept.
Start Silent Monitor: Initiates a silent monitor session with the currently monitored agent
Stop Silent Monitor: Terminates the currently ongoing silent monitored session
RecordCtl
The RecordCtl is a button that provides UI for Call Recording requests (start/stop recording), the
requests will be forwarded to CTI Server, so they can be handled by a configured call recording service.
To record a call a current call has to be selected (e.g. via the CallAppearanceCtl). Once the record button
is clicked, it will turn into record stop button.
requests will be forwarded to CTI Server, so they can be handled by a configured call recording service.
To record a call a current call has to be selected (e.g. via the CallAppearanceCtl). Once the record button
is clicked, it will turn into record stop button.
Icon for Record Start:
Icon for Record Stop: