Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-75
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
Table 6-70
OnStartMonitoringAgent Parameters
Remarks
This is a Supervisor specific event. It is supported for use with Unified CCE only.
OnStopMonitoringAgent
The OnStopMonitoringAgent event is generated when monitoring of an agent is dropped in response to
a StopMonitoringAgent() request.
a StopMonitoringAgent() request.
Syntax
C++:
void OnStopMonitoringAgent (Arguments& args)
COM:
void OnStopMonitoringAgent (IArguments * args)
VB:
session_OnStopMonitoringAgent (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-71
OnStopMonitoringAgent Parameters
Keyword
Type
Description
UniqueObjectID
STRING
Unique object ID for the supervisor object.
AgentReference
STRING
String containing the Agent ID for the agent to be
monitored.
monitored.
SupervisorID
STRING
String containing the supervisor’s AgentID
SupervisorKey
STRING
Supervisor’s unique object ID.
BargedInCallID
STRING
If the supervisor has barged in on the agent’s call, the
unique object ID of that call.
unique object ID of that call.
Supervisor
AgentState
AgentState
STRING
The supervisor’s agent state.
Keyword
Type
Description
UniqueObjectID
STRING
Unique object ID for the supervisor object.
AgentReference
STRING
String containing the Agent ID for the agent to be
monitored.
monitored.
SupervisorID
STRING
String containing the supervisor’s AgentID
SupervisorKey
STRING
Supervisor’s unique object ID.