Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The Login method performs a login to the ACD (if supported). Generally, the minimum parameters 
required to log into an ACD are AgentID and AgentInstrument. Often, based on customer configuration, 
the minimum requirements include an ACD password (AgentPassword). Some switches require 
PositionID in place of (or in addition to) AgentInstrument. Optional arguments include Extension or 
AgentWorkMode.

To sign on a mobile agent, the following parameters must be set:

CTIOS_REMOTELOGIN set to true

CTIOS_AGENTREMOTENUMBER

CTIOS_AGENTCALLMODE

rArgs.SetValue(Enum_CtiOs.CTIOS_REMOTELOGIN, "true");

rArgs.SetValue(Enum_CtiOs.CTIOS_AGENTREMOTENUMBER,"777989");

rArgs.SetValue(Enum_CtiOs.CTIOS_AGENTCALLMODE, 4);

virtual int Login(Arguments & args);

HRESULT Login  ( /*[in]*/ IArguments * pVariantArgs, /*[out]*/ int * errorcode );

Login (args As CTIOSCLIENTLib.IArguments) As Long

int Login(Arguments args)

CilError Login(Arguments args)

args

Arguments array that contains the login parameters listed in 

.

AgentID (required)

**

STRING

*

The agent’s login ID.

AgentInstrument

STRING

*

The agent’s instrument number.

LoginName 
(required)

**

STRING

The agent’s login name.

PositionID

STRING

*

Required for Alcatel only.

AgentExtension

STRING

*

The agent’s teleset extension. Optional if 
AgentInstrument is provided.

AgentPassword 
(optional)

STRING

*

The agent’s password.