Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The SkillGroup object provides developers using the CTI OS Client Interface Library with an interface 
to Skill Group properties and data. The SkillGroup is mainly a representation used for accessing 
statistics, which can be enabled or disabled via method calls to the SkillGroup object. The SkillGroups 
are accessible directly from the Session object or the Agent Object.

The SkillGroup object methods can be accessed as follows:

Via the Agent object inside the Session in Agent mode

Via the Agent object inside the Session in Monitor mode

In C++, Java, and .NET, via the session object inside the session in Monitor mode when the special 
SkillGroupStats filter is set.  See the section 

 in Chapter 8 for code 

examples  related to the special SkillGroupStats filter.

 lists the available SkillGroup properties.

The data type listed for each keyword is the standardized data type discussed in the section 

 See 

 for the appropriate language 

specific types for these keywords.

SkillGroupNumber

INT

The number of the skill group from the 
Peripheral.

SkillGroupID

STRING

The Unified ICM SkillGroupID of the 
SkillGroup, if available.

SkillGroupName

STRING

The Unified ICM SkillGroupName of the 
SkillGroup, if available.

SkillGroupState

INT

Values representing the current state of the 
associated agent with respect to the 
indicated Agent Skill Group.

ClassIdentifier

INT

Value represents skillgroup class.