Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
13-10
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 13 SilentMonitorManager Object
Methods
errorcode
An output parameter (return parameter in VB) that contains an error code from
Return Values
Default CTI OS return values. See
StartSilentMonitorRequest
The StartSilentMonitorRequest method sends a silent monitor session start request to a targeted client
Syntax
C++:
int StartSilentMonitorRequest (Arguments & args, unsigned short * SMSessionKey );
COM:
HRESULT StartSilentMonitorRequest ( /*[in]*/ IArguments * args, /*/[out]*/ unsigned
short * SMSessionKey, /*[out,retval]*/ int * errorcode );
VB:
StartSilentMonitorRequestInt (ByVal args as CTIOSCLIENTLIB.IArguments, ByRef
SMSessionKey AsLong) As Long
Parameters
args
Arguments array that contains the parameters listed in
. All parameters are required.
Table 13-10
StartSilentMonitorRequest Arguments Array Parameters
Keyword
Type
Description
AgentID or DeviceID
STRING
AgentID or DeviceID of the target to
monitor. Specify either an AgentID or a
DeviceID, not both,
monitor. Specify either an AgentID or a
DeviceID, not both,
PeripheralID
INT
ID of the peripheral associated with the
agent or device.
agent or device.
MonitoringIPAddress
STRING
TCP/IP address of the system receiving
audio.
audio.
MonitoringIPPort
(Optional)
(Optional)
INT
TCP/IP port where the monitoring
application is listening for audio.
application is listening for audio.
HeartbeatInterval INT
Interval
in seconds between heartbeats.
HeartbeatTimeout
INT
Seconds elapsing before a Silent
Monitor session is aborted because of
no heartbeats received from the
monitored peer.
Monitor session is aborted because of
no heartbeats received from the
monitored peer.