Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

4-8

CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted

Release 8.0(1)

Chapter 4 Building Your Application

Using The CTI OS ActiveX Controls

This section discusses the steps involved in building CTI OS Applications with Microsoft Visual Basic
.NET (VB.NET) using the CTI OS ActiveX controls.

Building a Simple Softphone with ActiveX Controls

To use the CTI OS ActiveX controls, the ActiveX controls need to be copied on the target system and
registered with Windows. This is accomplished by the CTI OS toolkit install, as well as the CTI OS
Agent and Supervisor installs. For more information, see

Deployment of Custom CTI OS Applications

Once Visual Basic .NET is launched, you can use the ActiveX controls by selecting them via the
Customized Toolbox dialog (Tools->Add/Remove Toolbox Items via the menu.)

Note

Note: If the CTI OS ActiveX controls are not listed as shown in

Figure 4-1

, the files are either not copied

on the target system or the controls were not properly registered.

Figure 4-1

Customize Toolbox in Visual Basic .Net Listing CTI OS ActiveX Controls Runtime
Callable Wrappers

Once the CTI OS ActiveX controls have been selected in the .NET Framework Components Tab they
should be visible in the Visual Basic .NET ToolBox. The CTI OS ActiveX RCWs components can now
be dragged and dropped onto the Windows Form. For a softphone application, it is useful to start with
the CallAppearanceCtl (see

Figure 4-2