Cisco Cisco Computer Telephony Integration Option 8.5
C H A P T E R
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CTI Product Description Guide for Cisco Contact Center Enterprise
CTI OS Release 8.5(1)
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Cisco CTI Object Server (CTI OS) Software
This chapter provides a description of the Cisco CTI Object Server (CTI OS) product offering.
Overview of CTI OS
The CTI OS is Cisco’s next generation customer contact integration platform. CTI OS combines a
powerful, feature-rich server and an object-oriented software development toolkit to enable rapid
development and deployment of complex CTI applications. Together with the Cisco CTI Server
Interface, CTI OS Server and the CTI OS Client Interface Library (CIL), create a high performance,
scalable, fault-tolerant three-tiered CTI architecture, as illustrated in
powerful, feature-rich server and an object-oriented software development toolkit to enable rapid
development and deployment of complex CTI applications. Together with the Cisco CTI Server
Interface, CTI OS Server and the CTI OS Client Interface Library (CIL), create a high performance,
scalable, fault-tolerant three-tiered CTI architecture, as illustrated in
.
Figure 3-1
CTI OS Logical Three-Tiered Architecture Topology
The CTI OS application architecture employs three tiers:
•
The CIL is the first tier, providing an application-level interface to developers.
•
The CTI OS Server is the second tier, providing the bulk of the event and request processing and
enabling the object services of the CTI OS system.
enabling the object services of the CTI OS system.
•
The Cisco CTI Server is the third tier, providing the event source and the back-end handling of
telephony requests.
telephony requests.
For troubleshooting complications that arise as a result of the security feature, refer to the
82970
PBX/ACD
Cisco CTI OS Server
Site Telephone
Network
Ethernet
Cisco Peripheral Gateway
Cisco CTI Server
Cisco CTI Server